Questions, answered.
Products, verification, labels and research use. Cannot find your answer? Send us a message.
Products
What does NovaCell supply?
25 products in three lines: peptides, injectables and orals. Every product page shows the strength, contents, CAS number and storage exactly as printed on the packaging.
Can I buy products on this website?
No. Nothing is sold online. For questions about a product, send us a message.
Where are the products packed?
Every box is prepared and packed in Zwolle, the Netherlands, and carries the Geproduceerd in Nederland mark.
How should products be stored?
Storage conditions are printed on every pack and listed on every product page. Peptides are stored at 2 to 8 °C. Injectables and orals are stored below 25 °C, protected from light, and orals are kept dry in their original packaging.
How do I compare products?
Tick Compare on up to three product cards, then open the comparison from the bar at the bottom of the screen. You can also go straight to the compare page.
Verification
Where do I find the authenticity code?
The code is printed on the pack. It starts with NC, followed by ten letters and numbers, for example NC-7K2QH-9M4XB. Enter it on the verify page.
What does “checked before” mean?
The first time a code is checked, the date is recorded. If you check it again, or someone else does, you will see when it was first checked. If that was not you, the code may have been copied from a genuine pack. Keep the pack and contact us.
My code is not recognised. What now?
Check that you typed it exactly as printed. Letters O, I and L are read as 0 and 1 automatically, and most single typing errors are caught before the check. If the code is still not recognised, the pack may not be a genuine NovaCell product. Do not open it, and report it to us.
Do you store anything when I check a code?
Only the code itself, the time of the first and latest check, and how many times it has been checked. No name, email address or location is stored.
Labels and packaging
What information is on every label?
Product name, strength, CAS number for single compounds, contents, form and storage, lot number, production date, expiry date and the supplier address. See quality and packaging.
What does RUO mean?
RUO stands for research use only. Packs with this mark are supplied for laboratory research and are not for human or veterinary use. Read the research use policy.
How do I spot a copied pack?
Check the seals, the printed lot and dates, the name and CAS line, the strength chip, the watermark panel and the supplier address. The verify page walks through each one.
Research use
Can research peptides be used in people or animals?
No. NovaCell peptides are intended exclusively for in vitro laboratory research. They are not medicines and have not been approved for use in humans or animals.
Do you give advice on use or dosing?
No. NovaCell does not give medical or dosing advice. Information on this website is for research context only.
Who is responsible for local rules?
Buyers are responsible for complying with the laws that apply in their country, including import, possession and use.